Terms of Service

washing of the fabrics

The washing advice is listed with the articles in our shop and in the FAQ.
No general washing guarantee can be given because there are many different types of washing machines and detergents, each of which can affect the performance and the result of the wash in their own way. It is important to emphasize that the user is responsible for choosing and using the right detergents for his or her specific washing needs.

vat/taxes/duties

For all orders with a shipping address in an EU country, VAT will be charged with the order, unless a valid EU VAT number is entered during the ordering process.
For shipping addresses outside the EU, no VAT will be charged in the order. However, the taxes / duties / import costs must be paid in your own country. This can also be requested by the carrier (usually UPS,FEDEX) before the package is delivered.
For the amount of taxes/duties/import costs, we advise you to inquire with the local tax authorities.

samples

For the first purchase customer,you can order samples so that you can see, feel and test the desired design & fabric quality before ordering a large quantity.
Also for our Print your Own products we we recommend ordering a test swatch first,so you can see/test the result of your design.

order quantity

Order quantity is per yard.
Orders above 2 yards could come in 2 pieces.
Total length ordered may vary with 3%, which we consider reasonable.

file reguirements

Doris Custom Fabrics is not responsible for any non-seamless files uploaded to print. The customer is responsible for the final print. If you upload a non-seamless file, we will do our best to catch the mistake; however, we are not responsible. We offer additional service optons, You can choose from 2 different service options:
No File Check: your design file will not be checked for errors and dimensions.
Manual File Check: your design file will not checked for errors. You also indicate the desired dimensions.
Files must be high resolution for best results. Recommended image resolution is at least 300 DPI. You can request this information from the designer who created the file.
Color differences due to the display settings of your computer monitor or mobile screen are not grounds for a refund. Tolerance is a normal result when the monitor is in RGB mode and the printer is CMYK ink. Please be aware of the slight color difference that may occur from what you see on your computer/mobile device (RGB) vs what is printed (CMYK).
We offer two different saturation printers for polyester fabrics, for low saturation files, or if you want to get closer to the file itself, please choose a low saturation printer. High saturation printer, the color will be more vibrant, suitable for high saturation files.
Please ensure your image is high quality and seamless before purchasing. If there are any file issues it will cause an order delay.
Fabric may vary from roll to roll. They may have slight variances in color, feel, drape, stretch, etc. If rolling does occur with your material, this is not grounds for a refund.
If you have trouble uploading an image, please reach out via email to [email protected]

margin of (printing) errors

There may be minor (printing) errors in the fabrics. For this we maintain a margin of error of 5% of the fabric.
Note that a test hole or a seam (often with handwritten text) is more common. This is not an error. In that case, we already supply extra fabric to compensate.
Also keep in mind that the fabrics are not always printed over the entire width. Our Fabrics Guide page shows the usable printed surface of the fabrics.

colors differ from previous batches

It is possible that the colors between different batches differ from each other. We can therefore not guarantee that a newly ordered fabric will be exactly the same as the fabric from a previous order.
Also take into account color differences between previous batches that we previously had produced and the current batches that we produced. Differences in colors are no reason to return the fabrics.
Note: if you order 1 design on different qualities of fabric, keep in mind that the colors may not all be the same, because the different fabrics may differ in color tone.If you want to be sure that you have fabrics from the same batch for certain projects, we recommend ordering more in one go.

flaws and damages

All flaw and damage claim requests must be reported to Doris Custom Fabrics within 48 hours of delivery. After 48 hours, all damage claims will be considered null and void. Check your order promptly after you receive it to avoid missing the window. Any flaws brought to our attention after this time period will not be eligible for resolution options.
We inspect our fabric to the best of our abilities. Due to the nature of digital printing, any minor flaw less than an inch that will not impact the fabric’s appearance in its entirety will not be considered a claimable flaw.
Knit fabric can roll and is a natural occurrence when cut or stretched. Rolling fabric is not grounds for a refund or replacement.
Flawed fabric is considered anything larger than 2 inch and more than 6 inches from the selvage lines. Please understand that small flaws in fabric will happen occasionally.
If you receive a flawed or damaged order, we will gladly assist you in resolving the issue by providing the best resolution available, such as a possible store credit or reprint, depending on the circumstances. Please provide a photo and clear description of the damage or flaw to [email protected] or fill in the Complaint Form.

refunds and returns

If you’ve received a faulty item, or you think something is missing from your order, please contact us at [email protected] or fill in the Complaint Form with a photo of your order. Please read below for further information on any other refunds.

Due to the nature of custom printing:

If you upload a non-seamless or low-resolution image, that is not grounds for a refund.
Color differences due to the display settings of your computer monitor or mobile screen are not grounds for a refund. Color differences based on saturation level selections are not grounds for a refund.
If you submit the wrong file, scaling, or base fabric, these are not grounds for a refund.
Custom prints are NOT eligible for returns, refunds, or exchanges
If a flaw or damage has been made and it is Doris Custom Fabrics’ fault, please reach out via email at [email protected] or fill in the Complaint Form. within 48 hours of receiving your order to discuss resolution options, such as store credit or a reprint.
Refunds will not be issued due to dissatisfaction with colors or color differences between fabric bases. Colors will vary on fabrics. Different fabric bases will yield different color outputs based on the printing method used and fiber contents. Fabric printing from one company to another will never be the same. We strive to get our colors as accurate as possible.

about ready to ship fabric

RTS Fabric NOT eligible for returns, refunds, or exchanges.Because we cut the RTS fabric on demand, once cut, will affect secondary sales.

returns policy

In principle, we do not accept returns. If there are special reasons to return fabric, please contact us at [email protected] or fill in the Complaint Form with a photo of your order. Please read below for further information on any other returns.

Fabric MUST be uncut and unwashed.

Washing or cutting into the fabric voids your ability to return or receive a points for any reason.

Not returns for defects of 2 inches or greater than 6 inches from the selvage.

how to return

Mail your fabric back within 4 days of receiving it.

Include a note with either the original packing slip or your name and order number

Doris Custom Fabrics does not allow refunds or returns on any orders. If a situation warrants a refund or returns it will go as follows: If we are notified and the situation is resolved within 48 hours of delivery the full amount will be refunded. If outside of 48 hours after delivery a 10% fee of the total will be retained by Doris Custom Fabric.

Original shipping is non-refundable.

ABSOLUTELY NO REFUNDS/POINTS/REPRINTS WILL BE ACCEPTED OR MADE AFTER GOODS HAVE BEEN CUT OR ALTERED FROM THE ORIGINAL DELIVERED FORM.

scaling

Please ensure that all scaling is noted for each design. No changes can be made once your order is submitted.
We understand that scaling custom-printed fabric can be a daunting process. Scaling is selected by the customer. We are NOT responsible for inaccurate scaling chosen by the customer.
We provide guidelines and resources to assist you in our Facebook group and via the printers choice scale option, but ultimately, correctly scaling your fabric is your responsibility.
We offer other assistance options, such as printers choice, samples, and a scaling tool featured on our website. If you are unsure of scaling, please request a sample or contact us directly for guidance.
If you select printers-choice, we are not responsible for dissatisfaction because of scaling.
We cannot accept returns or refunds solely based on scaling issues. We encourage you to carefully review and double-check your scaling before placing an order.

shipping/TAT

We currently offer FREE shipping on all custom orders over $100. Be advised that this is subject to change without notice.
Our turnaround time (TAT) is 1-3 business days for Poly bases and 7-15 business days for Natural bases.
All orders for Ready to Ship (RTS) fabric will be prepared for shipping within 3-5 business days,this does not include weekends.
TAT time does NOT include shipping transit time.
TAT starts the following business day from the order being placed and files are received (uploaded to site or via email/google drive)
TAT does not begin until files are received (uploaded or emailed).
Weekends and holidays are not included. We print on demand, meaning we do not print the fabric until it has been ordered.
Doris Custom Fabrics recognizes all Nationally recognized holidays and Chinese holidays. Notice of upcoming recognized holidays will be provided via our Facebook group
Please make sure to check your address when checking out. Address changes after checkout will NOT be allowed.
We are not responsible for orders once the package has left our facility.
Our production time takes 1-10 business days before shipping. We are not responsible for delayed shipping once the package is scanned in. We are not responsible for lost/stolen packages. Please reach out to your local post office if this occurs.
If an order gets stuck at customs, sent back, or lost during delivery, we apologize! The postal service is out of our control.

For the tracking number,you can check your email (also check your spam or advertising boxes) to see if you have received a dispatch notification or your account homepage. Take into account a longer delivery time in case of a discount.