Frequently Asked Questions

How to order

Items can be ordered starting from 1 yard. The higher the number of yard per unit, the more attractive the price per design/type of fabric. Select the product(s) of your choice and add to the shopping cart.
Order quantity more than 48 yards can directly contact [email protected] to get the best price!
If you place a custom and RTS or custom poly and organic/natural base then your order will be shipped together.If you would like to receive certain fabrics sooner,please make a separate order for those fabrics which are quick turn around time.
Check your cart (fill in a discount code if available) and proceed to checkout.
Enter your address and full contact details. Check your delivery address carefully.
Log in, sign up or place the order as a guest.
Carefully review your order. After your order is placed we are not able to change it (except pre-orders). Proceed to checkout.
Choose one of the different payment options and pay the way you prefer.

By placing an order you became part of Doris Fabrics. Now it’s our turn to deliver your order as soon as possible!

After you’ve placed an order, you will receive a confirmation by email. It is possible that this e-mail ends up in your spam. If information is missing or incorrect, we will contact you for more details.

Washing instructions

Recommended machine wash at 30°C/86°F with a color detergent (no bleach, or optical bleach), medium ironing, dry cleaning, no tumble dry.
No general washing guarantee can be given because there are many different types of washing machines and detergents, each of which can affect the performance and the result of the wash in their own way. It is important to emphasize that the user is responsible for choosing and using the right detergents for his or her specific washing needs.

Margin of (printing) errors

There may be minor (printing) errors in the fabrics. For this we maintain a margin of error of 5% of the fabric.
Also keep in mind that the fabrics are not always printed over the entire width.

Can colors of a backordered fabric differ from a previous batch?

It is possible that the colors between different batches differ from each other. We can therefore not guarantee that a newly ordered fabric will be exactly the same as the fabric from a previous order.
Also take into account color differences between previous batches that we previously had produced and the current batches that we produced. Differences in colors are no reason to return the fabrics.
Note: if you order 1 design on different qualities of fabric, keep in mind that the colors may not all be the same, because the different fabrics may differ in color tone.If you want to be sure that you have fabrics from the same batch for certain projects, we recommend ordering more in one go.

How comes there is a hole or a seam in my fabric?

It sometimes occurs there is a test hole or a seam in the fabric you receive. This doesn’t automatically means your fabric is damaged. We already took care of this by putting more length of fabric on the roll you receive.

How often do you offer new fabric?

We are always adding new fabrics every week! We are always updating our NEW ARRVIALS section with new fabrics, so check back often. Be sure to follow us on FACEBOOK or INSTAGRAM for sneak peeks of new fabrics and announcements of new product availability.

I received extra fabrics I did not order

If you received extra fabrics was delivered instead of the fabric you ordered, we would kindly ask you to contact [email protected]. Please email us a picture and refer to your order number. We will sent you a return label or maybe is your lucky day, we occasionally send some free fabrics with the package!

What if my package is lost/never arrived or the packaging is damaged?

If you do not receive your package within the scheduled time, please email [email protected] within 3 days of the expected delivery date. We will try our best to resolve this issue with the shipping company and follow their steps to resolve it.
If a parcel received is damaged and the fabric is unusable,we are sorry to hear the goods are damaged.Please contact us within 3 days of receiving the parcel and provide evidence via the complaint form.
For fabric damage caused by international transport, we reserve the right to limit the number of claims per customer to one in any twelve month period.

What are the shipping rates

The correct shipping rates will be displayed when placing your order.
Shipping rates are subject to changes.
Please contact us at [email protected] if your country of residence does not include in our shipping list.

Can I change or cancel my order?

We print and cut the ordered fabrics on demand. Due to an automated printing process, it is not possible to change or cancel orders.
In case you’ve entered an incorrect delivery address also contact us ASAP.If your order has already been prepared for shipment, we cannot guarantee that the address can be changed.In that case any additional shipping costs will then be for your own account.

Which payment methods are available?

Paypal
Credit Card/Debit Card
Apple Pay/Google Pay
Link
iDEAL
Bancontact
Sofort (Klarna) Bank deposit

Our qualities of fabrics

See for spefications and dimensions of our different types of fabrics the following page: FABRIC GUIDE

Can you deliver my order to PO Box?

We only deliver to verified physical addresses. We do not deliver to PO Boxes.

What if my item/ package arrives damaged?

When you receive your fabric, please check your fabric carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at [email protected] immediately and attach the photos.
3) We will contact you directly with the next steps.
4) DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

Can you ship to my address?

We do not ship to Alaska, APO/FPO addresses, or US Protectorates(e.g., Puerto Rico). If your area is not excluded from our list of non-deliverable locations, but our team later finds that we are unable to ship to your address after your order is placed, we will notify you via email and issue a full refund.